Legal

Terms of Service

Last updated: August 2026

By using this website or booking services with Team Flawless, you agree to the following terms. Please read them carefully.

Booking & Payment

• Submitting a booking is a request — no payment is taken at that time. Your requested date and time are held as pending until an artist picks up and confirms your booking.
• Once an artist confirms your booking, payment is processed in full. All payments are non-refundable.
• We recommend booking at least 5 days in advance so an artist can confirm your booking and send preparation details. Requests made fewer than 5 days before the date may not be guaranteed an available artist.
• Bookings are accepted based on artist availability. Submitting a request does not guarantee confirmation.
• Paying in installments? Installment invoices are available on request — email info@teamflawless.com.

Cancellation & Changes

• Because no payment is taken until an artist confirms your booking, a pending request may be cancelled at any time at no charge.
• Once a booking is confirmed and paid, all payments are non-refundable.
• To cancel or reschedule a confirmed booking, contact us as soon as possible at info@teamflawless.com. Rescheduling is subject to artist availability.

Payments, Fees & Returns

Service & processing fee

• A 3% service & processing fee is added to every booking, service payment, pageant registration and product order.
• The fee is shown as a separate line item on your checkout page and on your receipt before you confirm payment.
• The fee applies to every payment method equally — credit card, debit card, Link, Affirm, bank transfer, check or cash. It is not a credit-card surcharge and is not calculated based on how you choose to pay.
• If a payment is refunded in full, the fee is refunded with it. On a partial refund, the fee is refunded in proportion to the amount returned.

How and when you are charged

• All prices and charges are in US dollars.
• Bookings: no deposit and no charge when you submit a request. Payment is taken in full only after an artist confirms your date.
• Shop orders: charged in full at checkout.
• Pageant and event registrations: charged at checkout for the fees you select.
• Installment invoicing is available on request — email info@teamflawless.com before paying.

Sales tax

Sales tax is applied where required by law and is calculated and displayed at checkout before you confirm payment. Where no tax line appears, no tax is being collected on that transaction.

Card security

Payments are processed by Stripe. Team Flawless never receives, handles, or stores your full card number. Where we keep a card on file for a confirmed booking, only the card brand and last four digits are visible to us; the card itself is held securely by Stripe and is charged only for the service you booked.

Disputes & chargebacks

• If something is wrong with a charge, please contact us first at info@teamflawless.com. Most issues are resolved faster directly than through your bank.
• If you file a chargeback, we will respond to your card issuer with our booking records, communications, and evidence of the services provided or products shipped.
• Filing a chargeback does not cancel your obligation to pay for services that were performed or goods that were delivered as agreed.

Shipping & delivery

• We ship product orders within 30 days of receiving payment. If we cannot ship within that window, we will contact you to offer either a revised date you can accept or a full refund.
• Delivery estimates provided by carriers after dispatch are not guaranteed, and Team Flawless is not responsible for carrier delays once a package has shipped.

Returns

Return terms for products are set out under Shop & Product Orders below. Services, once performed, and confirmed bookings, once paid, are non-refundable as described above.

Services

• All services are performed by trained, professional artists. Results may vary based on individual skin type, hair texture, and other factors.
• Clients are responsible for disclosing any known skin sensitivities, allergies, or medical conditions prior to their appointment.
• Team Flawless reserves the right to decline or discontinue a service if a client's condition poses a risk to themselves or our artists.
• Travel fees apply for events outside our standard service area and will be quoted in advance.

Trials & Consultations

Consultations are complimentary. Trials (hair and/or makeup) are billed at the rates listed on our Services page. Trial fees are not credited toward the final balance unless otherwise agreed in writing.

Shop & Product Orders

• All sales are final. We do not accept returns or exchanges on beauty products for hygiene reasons.
• If a product arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery at info@teamflawless.com with photos. We will replace it or refund it in full, including the service & processing fee.
• If an order never arrives, tell us and we will trace it with the carrier and replace or refund it.
• Orders ship within 30 days of payment; see Shipping & delivery for what happens if we cannot meet that.

Photography & Social Media

By booking with Team Flawless, you grant us permission to photograph and share images of our work for portfolio, website, and social media use, unless you request otherwise in writing prior to your appointment. You will never be identified by full name without your consent.

Limitation of Liability

Team Flawless's liability for any claim arising from our services is limited to the amount paid for those services. We are not liable for indirect, incidental, or consequential damages of any kind.

Governing Law

These terms are governed by the laws of the State of Texas. Any disputes shall be resolved in the courts of Harris County, Texas.

Changes to These Terms

We may update these Terms of Service from time to time. The current version will always be posted on this page. Continued use of our services after changes constitutes acceptance.

Contact

Questions about these terms? Email us at info@teamflawless.com.